Welcome to CCL Energy Support
Service Request Form
If you have an existing solar or battery system installed by CCL Energy and need assistance, submit your request below.
Case Progress Portal
Enter your ticket number to view updates on your solar system service claim.
Claim Submitted
Your service request has been received.
In Review
Our team reviews the supplied information.
Assessment
Technical assessment and next steps.
Case Closed
Service work completed.
FAQs | Solar & Battery System Support
Answers to common questions about your system and support.
1. Why is my system offline, and why is there no data in the monitoring app?
Check the monitoring connection and contact support with screenshots of the issue.
2. My solar system generates less power than before. What should I do?
Provide recent generation data and clear photos for our team to review.
3. My battery won’t charge or stops discharging. What’s wrong?
Record the displayed status, temperature and any error messages in your service request.
4. What do I do if the inverter shows a fault code or beeps?
Record the exact fault code and submit it with a photo of the display.
5. How do I lodge a warranty claim?
Complete the service form with the agreement number, fault details and photos.
6. What is covered under warranty?
Warranty coverage depends on your product and installation agreement.
7. Who is responsible for the system fault?
Our team will assess the issue and explain the appropriate next steps.